Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you need to return an item, please review our return policy below.

Returns

• You may return most new, unopened items within 30 days of the purchase date.
• Items must be unused, in their original packaging, and in the same condition as received.
• Certain items, including personalized, monogrammed, or special-order products, may not be eligible for return.
• A Return Merchandise Authorization (RMA) is required before sending back any item. Please contact us to obtain an RMA.

Refunds

• Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
• If your return is approved, a refund will be issued to your original payment method.
• Please note that all returns are subject to a 20% restocking fee.
• If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.

Return Shipping

• Customers are responsible for return shipping costs unless the item was defective or incorrect.
• We recommend using a trackable shipping service such as USPS Priority, FedEx, or UPS to ensure your return reaches us safely.
• Shipping costs are non-refundable unless the return is due to our error.

Processing Time

• Refunds are typically processed within four weeks from the time you ship your return. This includes:
  • 5-10 business days for transit time to our facility.
  • 3-5 business days for us to process your return.
  • 5-10 business days for your bank to process the refund request.

International Orders

• We do not ship international orders directly but recommend using a third-party mail forwarding service to receive your order outside the U.S.
• Customers using a mail forwarding service must provide a U.S. shipping address during checkout.

If you have any questions about our return policy or need assistance with a return, please contact our customer service team.